Low-T Center, LLC

HerKare Entry Level Client Account Manager -Cypress

US-TX-Bellaire
Job ID
2017-1337
Category
Client Account Manager
Type
Regular Full-Time

Overview

his is an entry level marketing and administration position. No experience required. College Degree not  required but prefered. 

HerKare was founded in 2013 to create a female-friendly environment where understanding medical professionals exclusively treat hormone imbalance in women. The physicians and treatment professionals at HerKare focus on improving the overall health and well-being of women through hormone replacement therapy (HRT). Our hormone replacement therapy is personalized to each patient’s specific needs and body chemistry.

This opportunity provides the successful candidate an entry-level position into field sales, marketing, and operations in the Healthcare industry, enabling a broad array of future career paths, both inside and outside HerKare. Our goal of creating a world-class healthcare delivery system begins with the successful marketing of our services and ends with our unwavering commitment to the perfect patient experience. The successful candidate is vital to both of these endeavors. In the former, you will drive growth via field sales to local businesses and in the latter you will ensure patient satisfaction as you manage the patient experience.

For approximately half of each day, you will be in the field developing and cultivating business relationships with companies in reasonable proximity to the assigned HerKare facility. These target entities include large employers, government agencies and complementary businesses such as gyms, health centers, and retail nutrition stores. During busy clinic hours, you will be the first point of contact for the patient, especially new patients, and you will be responsible for ensuring the perfect patient experience from the minute the patient walks in the center to the minute she leaves.

Responsibilities

  • Field Marketing:
    • Based on a leads list provided by corporate marketing, schedule appointments at the offices of local companies promoting and marketing HerKare.
    • Pro-actively develop marketing lead sources not identified by corporate marketing. o Secure opportunities for HerKare to attend and display promotional material at business health fairs and other health related community events.
    • Attend business networking events hosted by the local Chamber of Commerce to promote HerKare.
    • On a daily basis, log all field marketing activities described above, both successful and unsuccessful outcomes, within the HerKare Sales Force Automation (SFA) and Customer Relationship Management (CRM) software system.
  • Patient Account Management:
    • Ensure all patient interactions, whether in person, over the phone, or electronic are professional and courteous, patients (new and existing) are checked-in promptly, courteously and with a smile, and new patient inquiries are responded to within 24 hours.
    • Maintain accurate records within the SFA/CRM tool regarding how patients were referred to the center.
    • Drive patient use of new center efficiency tools and technology, such as check-in/check-out kiosks, and patient-room tablets to maximize center efficiency and enable adequate time for outside sales.
    • Attend to patient attrition through analysis of patient attendance data and timely follow up to determine opportunity to re-engage the patient. Also, reschedule missed appointments on a daily basis.
    • Collect payment from patient at time of service, manage daily balance sheet and make bank deposits.
    • Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with team members to create an exceptional experience for each and every patient. Be punctual, dependable, goal oriented, and able to receive constructive coaching.

Qualifications

    • Sales experience, or experience working in direct contact with customers or patients is preferred.
    • Patient focused and able to effectively communicate well with patients, team members and management.
    • Outgoing, dynamic personality with a drive to exceed goals and expectations.
    • Strong relationship building skills.
    • Strong organization and planning skills; detail oriented.
    • Able to multi-task in a fun and fast-paced environment.
    • Proficient with a computer and able to learn new software.
  • Compensation and benefits:
    • Competitive base compensation with opportunity for significant quarterly incentive compensation.
    • Health, dental and vision insurance available.
    • Six paid company holidays per year.
    • Generous paid time-off policy beginning in first year of employment.

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